For immediate assistance call: 1-800-599-0069
For emergency claims please contact the following individuals directly:
· David Blair – 604-857-0771
· Brenda Rorvik – 604-881-2232
Click here for your duties in the event of a loss
Steps you should follow when filing a claim.Notify us.
Expedite your claim process by completing a
First Report of Loss
form online. Always contact us immediately if there is serious
injury or death.Information required to get the claims process underway:
Think like a reporter. Ask the "Five W's" of journalism plus "How".
· WHO?
Know the name of insured, name of pilot, name of claimant(s), names of witnesses, names of injured parties, names of aircraft operators and names of FBOs.· WHAT?
What aircraft were involved? Obtain the Registration #'s.· WHEN?
When did the accident/incident happen? Make note of the date and time.· WHERE?
Where did the accident/incident happen?· WHY?
Provide details of the accident/incident including a description of the damage.· HOW?
How can we contact you? Who should the adjuster contact? Provide the best method of contact-¦phone numbers (work, home, cell) or email address.
